Policies & Terms
Buying online at Cyril Magic Shop is safe and easy!
This shop is for international orders – for orders in Japan please use our Japanese shop
How to Order:
Order online through this website for prompt delivery and secure payment using the PayPal payment gateway. International delivery may take up to 14 days. Remote areas may take a little longer. CyrilMagic accepts payments by standard credit cards such as Visa, Discovery, American Express and Mastercard.
Order by Email
Enquiries can be emailed to us and we will endeavor to have a member of our staff respond to your message within 24 hours.
If for some reason you must cancel your order, please let us know as soon as possible by email. Orders cancelled before shipping will be refunded in full. Once an order has been shipped or delivered a refund cannot be made.
Goods Unable to be delivered
If CyrilMagic is unable to fulfill an order for any reason, we will advise you within two (2) business days.
Postage and handling is calculated using a freight calculator that takes into account the size and weight of the item(s).
We aim to ship your order on the next business day. CyrilMagic is not responsible for any import duties, clearance fees that may be incurred at the customers delivery address. The customer is responsible for all import fees and duties.
Product not available
If, for some reason an item is not in stock, you will be contacted by email and advised within 2 business days. If your order is likely to be delayed at all, you will be contacted by email. If you wish to cancel your order due to longer than expected delivery times you may do so. If you have any questions, please contact by email .
If your order is damaged during delivery, or is otherwise incorrect, you must contact us within 2 days of delivery receipt. To contact us please do so by email .
CyrilMagic uses the PayPal payment gateway to process all payments and uses a 128-bit secure SSL server. Further information about the PayPal service can be found on the PayPal website
Return and Exchange Policy
Customer satisfaction is our top priority and we hope you will be completely happy with your purchases.
If you are unsatisfied for any reason with your purchase, please contact us within 7 days by email , to return or exchange any item.
CyrilMagic is unable to refund postage costs for returns unless we have made a mistake and sent the wrong product or the product is unusable due to a defect. Exchanges that are not the result of a defect or a mistake where CyrilMagic has sent you the wrong product will require additional postage and handling charges. International customers will be contacted separately to arrange additional return postage costs.
Returns should be sent through an insured/traceable carrier of your choice. CyrilMagic is not responsible for packages sent to us that are lost or damaged.
Customer satisfaction is our top priority and we hope you will be completely happy with your purchase experience and the products you receive.
If you have any feedback about our website, online store or the quality of service you have been provided, please let us know.
Cyril Magic Shop is a division of Shadow Entertainment KK Japan
Japan Post Services Co. said it will stop accepting airmail packages bound for the United States weighing 453 grams (1 pound) or more starting Jan.2011 because airlines will stop such delivery at the request of U.S. aviation authorities as part of antiterrorism measures.
The postal services arm of Japan Post Holdings Co. handles 16 million letters and packages by air and sea to the U.S. annually, and “15 percent of that will be affected,” a Japan Post spokesman said. That means about 200,000 packages a month will be affected.
The company said it will accept packages from senders that use a service enabling them to pay after delivery instead of beforehand, a service designated for regular customers, even if a package weighs 453 grams or more. The company will notify the public of any changes in the situation, the spokesman said.
The Transportation Security Administration of the U.S. has informed air carriers of the 453-gram rule, and carriers notified Japan Post Services, the spokesman said. The rule applies not only to packages from Japan but from other countries.
Packages containing explosives were found in Britain and Dubai on two cargo planes from Yemen bound for the U.S. in late October. The TSA heightened its aviation alert level since then.
The Japanese units of Fedex Corp., United Parcel Service of America Inc. and DHL International GmbH said they have no similar plans as Japan Post’s. But DHL “will cooperate with the United States and other countries as they have raised (the) security level,” spokeswoman Maho Takahashi said.